Contact us
The ZoqCard team is happy to help with questions about digital products, order follow-up, or any issue with purchase and delivery. ZoqCard is an Omani online store and provides customer service through the official channels below.
You can message us at any time; we reply as soon as possible, in order of arrival and depending on the enquiry.
Send us a message
If needed, send a screenshot of the error by WhatsApp or email after submitting the form.
Help with an order
When contacting us about an existing order, send the order number, product name, when the issue appeared and a clear description of what happened. If an error message appeared, attach a full screenshot with card details, passwords and verification codes hidden.
Security notice
The ZoqCard team will never ask for your account password, verification code or full card details. Share a digital code only through the official channel when specific information is requested to verify an issue, and never deal with any account impersonating the store.
Business enquiries
For partnership, supply or commercial cooperation requests, please send a clear brief, your organisation’s details and a contact method to the official email, with a direct subject line.
Service scope
ZoqCard services are provided online from the Sultanate of Oman; receiving digital products does not require visiting a physical location. Please use the official channels for any enquiry before purchasing.