Frequently asked questions
Short answers about buying, receiving and using digital products from ZoqCard. If a product has specific instructions, the information on its page is the reference when completing the order.
ZoqCard is an Omani online store selling digital cards and codes, game and telecom top-ups, subscriptions and the digital products available on the site.
Prices are shown and charged in Omani rial unless the site clearly shows another currency at checkout. The card’s face value may be in USD, SAR or the issuing platform’s currency; that does not change the currency you pay in.
That depends on your account’s region on the platform, not only on where you are. Choose a card that matches the account’s country or region: an Oman-store card will not necessarily work on an account registered in another country, and vice versa.
With a digital code you receive a code and redeem it yourself with the issuer. With direct top-up, the credit or content is added to the number, account or player ID you entered, and usually no separate code is issued.
The product appears on the order page or arrives by email, or is topped up directly depending on its type. Keep your order number and check your spam folder if you cannot find the delivery email.
The site may require an account or valid contact details to complete, track and receive an order. You also need a valid account with the issuing platform to use game, app or subscription cards.
Wait for verification or supplier confirmation to complete and do not pay again for the same order. Track the status from your account and email, then contact support with the order number if it stays unchanged.
First confirm the payment succeeded and the email or number you entered is correct, then check the order page and your spam folder. If the product still does not appear, send the order number to ZoqCard support from the contact method used at purchase.
Do not re-enter it and do not share the code. Take a clear screenshot of the error from the official app or site and send it to support with the order number, the time of the first attempt and the account name or region, without your password.
The ZoqCard team never needs your password or verification code to access your account. The team gives guidance and follows up the product status with the supplier when needed, while redemption is done by you inside the official platform.
Direct top-up orders are executed on the details entered at checkout and may not be editable after submission. Check the number or ID character by character before confirming the purchase.
Validity differs by product and issuer. Any time limit or condition is shown in the product description or instructions, so it is best to use the product soon after receiving it and not delay redemption.
Yes, if the product allows it, provided you know the recipient’s account country, platform and the required value. Send the code only to the intended person, since anyone who sees it may be able to use it.
Email: zoqcard@gmail.com
Phone & WhatsApp: +968 71704121
Didn’t find your answer?
The ZoqCard team answers your questions before and after you buy, by email or WhatsApp.